Terms of Service

1.1 Air Waybill (AWB) – Any shipping document, label, electronic entry, or similar item used in the LCS system for shipment processing.

1.2 Business Day – Monday to Saturday, excluding Zimbabwean public holidays.

1.3 Chargeable Weight – The greater of actual (scale) weight or dimensional (volumetric) weight. For rating purposes, length refers to the longest side of the package.

1.4 Customer / Sender / Client / You -The person whose name appears on the shipment as the sender.

1.5 Recipient / Consignee – The person whose name appears on the shipment as the receiver.

1.6 Shipment – One or more packages moving under a single Air Waybill.

1.7 Package – Any parcel with a chargeable weight of 1kg or more.

1.8 Freight – Any shipment exceeding 1kg chargeable weight.

1.9 Transportation Charges – mean amounts assessed for the movement of a shipment and do not include any other fees or charges that may be assessed under the LCS Service Guide, such as (but not limited to) declared-value charges, special handling fees, customs duties and taxes, and surcharges.

1.10 Overcharge – any charge applied to a shipment that is incorrect due to a billing or rating error, including the use of an incorrect rate, weight, service, fee, or account number, resulting in an excessive or inaccurate charge to the client.

1.10 Consolidated / Groupage Cargo – Packages from different clients are shipped together under one Air Waybill or one Bill of Lading.

1.11 Full Container Load (FCL) – refers to a shipment in which an entire container is exclusively used for one client’s goods without sharing space with other shipments.

1.12 BOE (Bill of Entry) – A customs declaration document required for the clearance of imported goods into the destination country.

1.13 LCS / We / Us / Our – LC Shipping Company and its employees, officers, and agents.

Any failure by us to enforce or apply a term, condition, or provision of these terms and conditions does not constitute a waiver of that term, condition, or provision and does not otherwise impair our right to enforce such term, condition, or provision.

Dimensional weight = Length x Width x Height (cm) / 6000

3.3 Weight Rounding:

–China Air

0.3-0.49kg rounded off to 0.5kg

0.8-0.99kg rounded off to 1kg

-UAE Air

0.1-0.49kg rounded off to 0.5kg

0.6-0.99kg rounded off to 1kg

-Canada Air

If the goods exceed the minimum of 5kg, any additional weight between 0.1kg and 0.99kg will be rounded up to the next full kilogram.

3.4 Minimum Charges:

Air Freight Minimum Charge Per Package Under Groupage Cargo:

– China: 0.5kg, – UAE: 0.5kg, – Canada: 5kg, – Turkey: 30kg

Sea Freight (China): Minimum charge: 0.1 CBM (Groupage)

3.5 Groupage air freight is charged per kilogram (We charge the higher of the volumetric weight and the actual weight.)

3.5.1 Groupage sea freight is charged per cubic metre (CBM). For heavy goods, charges will be based on whichever is higher between the cargo’s volume and its weight, using the conversion of 1 CBM = 1 ton.

3.6  If the Client chooses not to ship under Groupage Cargo, the goods will be treated as individual cargo and a minimum charge of 100kg will apply for air.

3.6.1  If the Client chooses not to ship under Groupage Cargo, the only available option will be to take a Full Container Load (FCL), with the smallest available container being a 20ft container.

3.7 Our services are pre-paid at each shipping stage as and when the payments are required.

3.8 LCS does not offer:

-Cash on Delivery

-Cash on Collection

3.9 Full shipping fees must be paid before dispatch. Duties and taxes may be assessed on the contents of shipments destined for international locations. We do not ship any package unless the shipping fee is paid in full. Full duty tax is paid while the package is in transit.

3.10 China cargo charges may be billed in Chinese Yuan (RMB) and payable via:

-Alipay

-WeChat Pay

– Warehouse Bank Account

Any charges requiring conversion to a currency other than Chinese yuan (RMB) please check with our customer service.

3.11 Other accepted modes can be requested from the accounts department.

3.12 The sender remains ultimately liable for all charges.

3.13 We reserve the right to verify the method of payment for any shipment and to refuse any shipment for which the method of payment cannot be verified.

3.14  All goods shipped from China and Turkey shall be billed under Groupage Cargo.

– No separate Bill of Entry (BOE) shall be issued unless a request for a separate Bill of Entry is made while the goods are still in transit. (Please read fully clauses 9.6 and 9.17)

3.15  Freight and all related charges shall be itemized and billed accordingly when a separate Bill of Entry is requested.

– The client must provide a valid Tax Clearance Certificate activated for import purposes, together with all required supporting documentation for this service.

– All calculated duties must be paid prior to the goods undergoing customs clearance.

– Where no prepayment of duties is made, the goods will be treated as groupage cargo.

3.16 NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO LCS, THE SENDER IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR, AND AGREES TO PAY ALL CHARGES AND FEES, INCLUDING ANY SPECIAL HANDLING FEES AND ANY DUTIES OR TAXES WHICH WE HAVE ANNOUNCED, REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO THE CONTRARY, IF THE RECIPIENT OR THIRD PARTY FAILS OR REFUSES TO PAY.

3.17 We do not offer cash on delivery service for shipments. A package or shipment marked “C.O.D.” will be returned, and all related charges will be billed to the sender.

3.18 If goods arrive at our office and are ready for collection before payment of outstanding bills, a 20% late penalty fee will be applied to the outstanding amount.

(If you have questions regarding our invoicing or payment methods, please contact our customer service).

The sender and any other party who is liable for payment are responsible for all reasonable costs incurred by LCS in obtaining or attempting to obtain payment for services rendered by us. Such costs include, but are not limited to, attorneys’ fees, collection agency fees, interest, and court costs.

5.2 Dimensional weight is calculated by multiplying length by width by height of each package. If the dimensional weight exceeds the actual weight, charges will be based on dimensional weight. Dimensional weight = Length × Width × Height / 6000 (if air cargo)

5.3 Charges will apply based on the higher weight between scale weight and package size.

5.4 WE INSPECT ALL INTERNATIONAL PACKAGES. CUSTOMERS WHO FAIL TO ENTER THE CORRECT DIMENSIONS OR WEIGHT OF THE PACKAGES WILL CAUSE THEIR SHIPMENTS TO BE DELAYED, AND THEIR CHARGES WILL BE ADJUSTED.

6.1 All shipments must be adequately packed. Each shipment must be legibly and durably marked using the instructions given by LC shipping.

6.2 All packages must be prepared and packed by the sender/recipient for safe transportation with ordinary care in handling in an express transportation environment. Any articles susceptible to damage as a result of conditions that may be encountered in transportation, such as changes in temperature or atmospheric pressure, must be adequately protected by proper packaging.

6.3 Packages cannot be wrapped in kraft paper. You must use new corrugated boxes in good, rigid condition of adequate size to allow a minimum of 3 inches of cushioning for contents on the top, bottom, and sides. Items that cannot be packed into cartons (such as auto tailpipes, mufflers, tires, and rims) must have all sharp edges and protrusions wrapped. The address label must be secured with pressure-sensitive tape wrapped completely around the object, and all shipping documents securely attached. Casters, wheels, and rollers must be removed or packaged to prevent damage in transit.

6.4 All sensitive and fragile goods must be packed accordingly for shipping. must include, but is not limited to, pallets, woven bags, bubble wrap, etc., to minimize the risk of damage during the shipping & handling process.

6.5 Our freight charge does not include repacking and consolidation of different packages from one sender; these services are charged for separately should the customer require them. Unfortunately, this option is not available for air cargo or sea cargo.

6.6 If a shipment is refused by the recipient, leaks, or is damaged due to inadequate packaging, the shipment will be disposed of without compensation, if possible.

6.7 The warehouse reserves the right to refuse acceptance of any goods that have visible damage and/or are not properly packaged. If the shipment cannot be returned because of leakage or damage due to faulty packaging, the sender/ recipient is responsible for and will reimburse LCS for all costs and fees of any type incurred in connection with the storage or disposal of the shipment or the cleanup of any spill or leakage from the shipment.

6.8 Client must ensure that the supplier has properly packaged and secured goods with the appropriate packaging material and caution stickers to avoid transit damage.

6.9   Clients must ensure that suppliers label all packages in accordance with LCS requirements, including shipping marks.

– The warehouse reserves the right to refuse acceptance of goods with missing or incomplete labeling.

–  LCS shall not be liable when goods are returned to the supplier or refused entry due to improper labeling.

–  Proper labeling and goods packaging remain the Client’s responsibility.

We reserve the right to refuse, hold, or return any shipment and may do so at our sole discretion and without liability to us. We will execute that right when (but not limited to cases in which):

We have no liability whatsoever for refusal or rejection of shipments.

8.1 As used in the LC Shipping terms and conditions, “Warsaw Convention” or “Convention” means the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, Oct. 12, 1929, or that convention as amended, including the Montreal Protocol No. 4 and the Montreal Convention, whichever is applicable to the carriage or “carrier,” including the air carrier issuing the air waybill and all air carriers that carry the goods or perform any other services related to the carriage.

8.2 When the carriage involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention may be applicable. The convention governs and, in most cases, limits our liability for loss of, damage to or delay of cargo.

8.3 The Warsaw Convention limits our liability for loss,delay,or damage to your shipment. The interpretation of the Warsaw Convention’s liability limits may vary depending on the destination country.

8.4 LCS assumes no obligation to carry the goods by any specified aircraft,over any particular route, or to make connections at any point according to any schedules. You agree LCS may, without notice, substitute alternative carrier or aircraft, deviate from the route or routes, or cause the goods to be transported by motor vehicle.

THERE ARE NO STOPPING PLACES THAT ARE AGREED TO AT THE TIME OF TENDER OF THE SHIPMENT, AND WE RESERVE THE RIGHT TO ROUTE THE SHIPMENT IN ANY WAY WE DEEM APPROPRIATE BY THE AIRLINE OR SHIPPING LINE WE USE.

9.2 The Client is required to submit a correct Packing List and Commercial Invoice when requested.

9.3 LCS or a broker appointed by LCS may submit shipments to customs and other regulatory agencies for clearance.

9.4 LCS may advance duties and taxes on behalf of the Client where appropriate arrangements have been made in advance.

9.5 LCS shall not be liable for any delays that occur during the customs clearance process.

9.6 Where goods are packaged and shipped under Groupage Cargo and transported under a shared Air Waybill (for air freight) or Bill of Lading (for sea freight), if the Client does not request a separate Bill of Entry while goods are still in transit, such goods shall be declared at customs together with shipments belonging to other clients under a single consolidated Bill of Entry. Goods cleared under this arrangement will not be issued individual declaration documents, as the customs declaration applies collectively and is not specific to any one Client.

9.7 Where the Client requests a separate Bill of Entry for goods that were packed and shipped under Groupage Cargo from any LCS warehouse and are transported under a shared Air Waybill (for air freight) or Bill of Lading (for sea freight) with shipments belonging to other Clients, the customs clearance process shall be conducted exclusively by LCS on behalf of the client. In such circumstances, the Client shall not have the right to appoint its own clearing agent.

9.8. Where goods are not packed and shipped under Groupage from any of LCS’s warehouses and are accompanied by their own Air Waybill (in the case of air freight) or Bill of Lading (in the case of sea freight), may be cleared through a clearing agent appointed by the Client, provided that the Client satisfies the applicable minimum shipping requirements and has fully complied with all conditions set out in Clause 3 applicable to this type of shipping option.

9.9 Any additional time or expense incurred during customs clearance may attract additional ancillary fees.

9.10 Shipments held due to incorrect or missing documentation may first attempt to notify the recipient. If local law requires the correct information or documentation to be submitted by the recipient and the recipient fails to do so within a reasonable time as we may determine, the shipment may be considered undeliverable.

9.11 Shipments containing regulated goods may require additional clearance time by government agencies.

9.12 The Client is responsible for ensuring that goods shipped internationally are acceptable for entry into the destination country.

9.13 All charges for shipment to and return from countries where entry is not permitted shall be borne by the Sender.

9.14 LCS assumes no responsibility for shipments abandoned in customs, and such shipments may be considered undeliverable.

9.15 Packing Lists and Commercial Invoices are mandatory customs requirements. It is the customer’s responsibility to submit accurate documents on time and ensure all information is correct. LCS will not be liable for missing or late documents, incorrect package declarations, or any consequences, including loss or seizure, resulting from customer error. Customers must ensure their documents are in order and submitted promptly to avoid delays or issues with customs authorities. LCS disclaims liability for any consequences arising from customer noncompliance.

9.16 LCS shall not be liable for delays, loss, or seizure arising from incorrect declarations or documentation supplied by the Client.

9.17 LC Shipping shall not be held liable for any issues arising from goods cleared under consolidated cargo where the Client has opted for consolidation and subsequently encounters challenges due to inadequate or missing documentation.

10.1 In order to complete the clearance of certain items through customs stated in clause 9, we may be required to advance on your behalf certain duties and taxes as assessed by customs officials. For all shipments, we may contact the payer before clearance is complete to confirm the arrangements for reimbursing us. At our sole discretion, we may require confirmation of reimbursement arrangements as a condition to completion of clearance and delivery including, but not limited to, cases of deliveries to recipients that we believe are not creditworthy and of shipments with high declared values.

10.2 Duties and taxes are billed to the recipient. REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO THE CONTRARY, THE CUSTOMER IS ULTIMATELY RESPONSIBLE FOR PAYMENT OF DUTIES AND TAXES IF PAYMENT IS NOT RECEIVED. If a shipment is returned to the shipper due to duties and taxes not being paid, the customer is responsible for the return shipping fees.

10.3 In the event that you choose to prepay duties and taxes, we will charge you an estimated amount for duties and taxes, which might vary upon the entry of goods in the destination country. Once we receive the actual duty and tax invoice from the carrier or our broker, if the amount we have charged is less than the actual duty and tax invoice amount, we will charge the remaining difference to your credit card on file. If the amount you have paid is more, then we will refund you the difference accordingly.

10.4 If a recipient refuses to pay the duties and taxes, we may contact the sender. If the sender refuses to make satisfactory arrangements to reimburse us, the shipment may be placed in a general order warehouse or a customs-bonded warehouse. The customer must then pay both the original transportation charges and the return charges. If we advance any amounts as duties and taxes at either the original destination or upon return, the sender shall also be liable for such amounts.

10.5 Payment for duties and taxes will be made by one of the following means at the sole discretion of LCS: cash (personal or business, provided valid identification is presented).

10.6 In the event that the accuracy or propriety of duties and taxes assessed on a shipment is disputed, LCS or its designated broker may review the shipping documents tendered with the shipment. If LCS determines that the duties and taxes were properly assessed, the customer agrees to pay the duties and taxes.

11.1 We do not accept dangerous goods. Any package given to us or our agents that is found to contain dangerous goods will be returned to the customer at their expense before it is shipped to the destination country.

11.2 LCS is not required to add dry ice to packages in its system or to provide re-icing services.

11.3 LCS does not accept live animal shipments.

11.4 Pharmaceuticals – Shipments of pharmaceuticals will only be accepted when tendered in accordance with applicable local, state, federal, and international laws. The sender is responsible for compliance with all applicable laws.

In as we shall act in the interest of sender/recipient and fulfill our duties with due care:

13.1 You are responsible for and warrant your compliance with all applicable laws, rules, and regulations, including, but not limited to, the export and import laws and government regulations of any country to, from, through, or over which your shipment may be carried. You agree to furnish such information and complete and attach to the air waybill such documents as necessary to comply with such laws, rules and regulations.

13.2 In addition, you specifically warrant that you will not tender any shipments to us if you are listed on the Denied Persons List maintained by the Ministry of Commerce. LCS will not carry shipments that violate any Zimbabwe laws. We assume no liability to you or any other person for any loss or expense – including, but not limited to, fines and penalties – if you fail to comply with any export laws, rules or regulations.

Governmental authorities at any of the locations to which the cargo will be moving or from or in transit may open and inspect any shipment at any time without notice, as they are required to do by law. Anything found that is prohibited or not mentioned can be seized by authorities, and we will not be held liable if it is a result of misinformation from the client.

15.1 WE WILL NOT BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL,  FOR CARRIAGE OF A SHIPMENT ARISING FROM TRANSPORTATION, WHETHER OR NOT WE KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES MIGHT BE INCURRED, INCLUDING BUT NOT LIMITED TO LOSS OF INCOME OR PROFITS.

15.2 We will not be liable or responsible for loss, damage, or delay caused by events we cannot control. These include but are not limited to:-“Act of God” like earthquake, cyclone, storm, flood, fog; “Force Majeure” like  plane crash or embargo; any defect or characteristic related to the nature of the Shipment,

15.3 We will not be liable for, nor will any adjustment, refund, or credit of any kind be given as a result of any loss, damage, delay, misdelivery, nondelivery, misinformation, or any failure to provide information, except as may result from our sole negligence. We will not be liable for, nor will any adjustment, refund, or credit of any kind be given as a result of any loss, damage, delay, misdelivery, nondelivery, misinformation, or failure to provide information caused by or resulting in whole or in part.

15.4 We will not be held liable for goods that are seized by authorities as a result of false or misleading information supplied by the package owner.

15.5  LC Shipping does not own or operate any airline or shipping line; accordingly, any delays attributable to third-party carriers or service providers shall be beyond our reasonable control, and LC Shipping shall not be held liable for such delays. Upon departure from any of our warehouses, all goods are entrusted to the custody and control of the appointed third-party service providers.

16.1 Collection from our Harare office. You must provide the cargo number, recipient name, or LCS tracking number (also known as the air waybill number). We will not release goods unless you provide this information.

16.2 Delivery option is available at an extra cost if the location falls under the routes offered by our courier service partners and is in no way part of LCS.

16.3 Please take note of the free storage days for goods once they become ready to collect:

– Air: 5 days

– Sea: 2 days

16.4 Late collection after the free storage days have lapsed will incur the following storage charges:

– Air: $5/day

– Sea: $10/day

16.5 Uncollected goods after 30 days from the collection announcement date will be disposed of.( Please see Clause 17)

17.1 Goods not collected within thirty (30) days from the collection announcement date shall be deemed abandoned, whether the goods have been paid for, partially paid for, or have balances owing.

17.2 GOODS LEFT AT THIRD-PARTY WAREHOUSES

LC Shipping’s warehouses, consolidation facilities and third-party partner warehouses in China, the UAE and any other origin country are transit and cargo handling facilities and are not storage units or long-term storage facilities for customers. Goods delivered to any such facility must be intended for shipment and must be collected, consolidated and/or shipped within the applicable shipment schedule.

Clients shall not use LC Shipping’s facilities or any third-party partner warehouse as a place to store, hold, park or accumulate goods indefinitely, whether the goods have been paid for, partially paid for or remain unpaid.

Where goods remain at any LC Shipping or partner warehouse for more than thirty (30) days from the date of receipt into the warehouse, without being shipped or collected due to the Client’s failure to provide shipping instructions, settle applicable charges, provide required documentation, or otherwise complete the requirements necessary for shipment, the goods may be classified as abandoned or improperly stored goods.

Once the thirty (30) day period has expired, the relevant warehouse or LC Shipping’s third-party logistics partner shall be entitled, subject to applicable law and its own warehouse procedures, to relocate, return, dispose of, sell, auction, destroy or otherwise deal with the goods as it considers necessary.

LC Shipping shall not be responsible or liable for any loss, damage, deterioration, disposal, sale, auction, relocation, disappearance or other action taken by the warehouse or third-party partner in respect of goods that have exceeded the permitted storage period.

The Client expressly acknowledges that LC Shipping cannot guarantee the continued availability, condition, security or preservation of goods that remain unshipped beyond the permitted period.

17.3 STORAGE CHARGES AND FAILURE TO SHIP

Goods that remain at any LC Shipping or third-party partner warehouse beyond the permitted storage period shall incur warehouse storage, handling, administration and/or other applicable charges. Such charges shall be determined by the relevant warehouse or logistics partner at its prevailing rate and/or at its reasonable discretion, taking into account the space occupied, duration of storage, nature and volume of the goods, handling requirements and any other costs incurred.

Storage charges shall continue to accrue until the goods are shipped, collected by or on behalf of the Client, or otherwise dealt with by the relevant warehouse or logistics partner in accordance with these Terms and applicable law.

Where goods remain unshipped for thirty (30) days or more, LC Shipping shall have no obligation to continue holding, storing, safeguarding, shipping or arranging alternative storage for such goods. The Client shall be solely responsible for providing timely shipping instructions and making all necessary arrangements for the goods.

Where a warehouse or logistics partner requires goods to be removed, relocated, returned, disposed of, sold, auctioned or otherwise dealt with due to the Client’s failure to arrange shipment within the permitted period, all resulting costs and expenses shall be borne solely by the Client, including but not limited to storage, handling, labour, transportation, return freight, disposal, auction, administrative, customs, clearance and any other related charges.

LC Shipping does not provide a goods-return or retrieval service and shall have no obligation to arrange, facilitate or pay for the return, relocation or retrieval of goods on the Client’s behalf. Any action taken by a warehouse or logistics partner in relation to such goods shall be undertaken in accordance with that party’s procedures and applicable law and shall be at the Client’s sole cost and risk.

The Client acknowledges that goods remaining at a warehouse beyond the permitted period are held entirely at the Client’s own risk and cost. LC Shipping shall not be liable for any loss, shortage, deterioration, damage, disappearance, disposal, sale, auction, relocation or other action affecting such goods after the permitted storage period has expired.

17.4 WAREHOUSE LIEN

LC Shipping and/or its relevant warehouse or logistics partner shall have the right to exercise a warehouse lien or any other lawful right of retention, disposal or recovery over goods in its possession for unpaid freight, storage charges, handling charges, administrative charges, customs-related costs, penalties, other amounts due under these Terms, and any costs incurred in dealing with abandoned or uncollected goods.

Any exercise of such rights shall be subject to the applicable law and procedures governing the relevant warehouse and jurisdiction.

17.5 Abandoned goods and such goods may be disposed of via private sale, public auction, or destruction without notice given to the client to recover costs borne by LCS, not limited to freight, customs, storage, handling, etc.

17.6 LC Shipping shall not be liable for any loss or damage arising from such disposal.

17.7 LC Shipping reserves the right to recover any shortfall from the client.

17.8 If goods are disposed of as stated in clause 17.5, no compensation shall be paid to the client for any costs incurred, including but not limited to freight charges, customs charges, handling, storage, etc.

18.1 There might be additional fees that are charged by our carriers for your shipments over and above the agreed amounts, and these will be passed on to you, the customer, as and when such charges occur.

18.2 Should you instruct us to ship your goods before any payment is made, and you fail to make the payments on the agreed time, you will be charged penalties for late payments as stated in clause 3.18. and if 30 days pass, goods will be disposed of as stated in clause 17.

18.3 Should you wish to move your package from our warehouse in China, the UAE, Turkey, and Canada to another location, whether it’s back to your supplier, back to the sender, or to another shipping agent, you will be liable to pay for handling and storage charges of your package and any courier charges involved to move your package.

19.1 LCS facilitates bulk purchases, sourcing services, and logistics only.

19.2 LCS is not the manufacturer, supplier, or reseller.

19.3 LCS is not liable for goods going out of stock or becoming unavailable while funds for the batch are still being collected from clients.

19.4 Prices will be quoted in USD and are subject to change without notice depending on the exchange rate (¥ to USD) and also if the supplier changes prices.

19.5 Everything we advertise is solely dependent on the information that the suppliers, sellers, or whoever we will be sourcing from provides. In simple terms we rely on the information they give us and we forward the same to you the clients.

19.6 Notwithstanding that LC Shipping exercises due care and undertakes reasonable due diligence, Clients acknowledge that online procurement carries inherent risks. While quality checks may be conducted where applicable, certain defects or issues may only become apparent upon actual use of the product. All goods are purchased in accordance with the specifications authorized by the client. Accordingly, LC Shipping shall not be held liable for the following:

19.7 LC Shipping does not undertake market research on behalf of Clients and shall not be responsible for providing local market pricing for any products. Clients are solely responsible for conducting their own product and pricing research prior to procurement.

19.8  Group buying batches are only ordered once the Minimum Order Quantity (MOQ) for the specific batch code has been reached, and not at the time an individual client makes payment, as this is a group buying arrangement and not an individual order.

19.9 Individual procurement orders placed through our sourcing department will be processed upon receipt of the client’s payment. A quotation is not a confirmation of an order.

19.10 We do not take orders on credit, nor do we offer readily available goods for group buying or individual sourcing. All orders must be prepaid.

19.11 Payments made for different batches at the same time do not guarantee that such goods will be shipped in the same cargo, as batches are often sourced from different suppliers. Accordingly, goods may arrive at different times and be available for collection on separate dates. Clients are advised to make the necessary collection arrangements with this in mind. LCS shall not be held liable for any inconvenience arising from goods arriving in separate cargo consignments, as each supplier has its own order processing and delivery timelines.

19.12 Most suppliers require a minimum of one (1) week to process an order after payment has been made for the group batch or individual sourcing order; however, processing times may vary depending on the supplier and may be shorter or longer.

19.13  Once an order is placed with the supplier, no refunds will be issued.

19.14 Refunds will only be issued when the supplier does not have stock available.

19.15 For goods being shipped via air freight, LC Shipping’s scheduled weekly dispatch day is Thursday. Orders received at the warehouse on or before Thursday will be shipped in that week’s consignment; orders received after Thursday will be dispatched in the following week’s shipment. For goods being shipped via sea freight, containers are loaded on a biweekly basis. Orders received at the warehouse prior to container loading will be included in that shipment; orders received after container loading will be dispatched in the subsequent container.

19.16 In the event that the Client fails to settle any shipping or duty charges for their goods, whether purchased, in transit, or ready for collection, LCS shall not be responsible for sourcing or securing a replacement buyer on the Client’s behalf, and the full Terms and Conditions shall apply.

19.17 Clients are advised to pay close attention to group updates related to the shipping of goods and to confirm whether paid groups have been created where applicable.

19.18 Goods not collected within the allocated free storage period, as stated in Clause 10, will incur daily storage charges until such time as the goods are collected.

Import Permits, Licences & Regulatory Charges

LC Shipping reserves the right to levy additional charges for any import permits, licences, statutory fees, or regulatory compliance requirements as may be imposed by the Ministry of Industry and Commerce or any other governing authority.

Such charges may arise before, during, or after shipment, including while goods are already in transit, and shall be for the client’s account in full.

LC Shipping may process such permits or licences on behalf of the client where necessary to facilitate clearance.All associated costs will be invoiced separately and must be settled prior to the release of goods.

Failure to settle such charges may result in delays, storage charges, penalties, or non-release of goods, for which LC Shipping shall not be held liable.

19.19 Any goods purchased under Group Buying or through our Sourcing Services that remain uncollected and/or unpaid shall be subject to disposal in accordance with Clause 11 of our terms and conditions and will be auctioned without notice or compensation to the client.

19.20 LC Shipping does not provide product usage training or technical guidance. Clients are advised to conduct adequate independent research and fully understand any product prior to committing funds for purchase, particularly where goods are intended for resale. LC Shipping shall not be held liable for any losses, delays, or dissatisfaction arising from a client’s lack of product knowledge, business planning, or resale timelines.

21.1 The customer acknowledges that all business communications pertaining to their goods, collections, payments, inquiries, or queries will be handled during our Harare office’s business hours. 8am to 4:45pm (CAT) on weekdays and 8am to 1:45pm (CAT) Saturdays. Closed on Sundays and public holidays.

22.2 The Client acknowledges that LC Shipping’s warehouses operate across different time zones; accordingly, any feedback or updates from warehouse personnel shall be provided during the respective operating hours of the relevant warehouse locations.

21.1 LCS is committed to protecting the personal and business information of its clients in accordance with the Data Protection Act [Chapter 11:12] of the laws of Zimbabwe.

21.2 Any personal or business information provided to LCS for the purposes of shipment processing, customs clearance, billing, communication, or service delivery shall be collected and processed solely for legitimate business purposes related to the services offered by LCS.

21.3 Client information may be shared with authorized third parties, including but not limited to shipping lines, airlines, customs authorities, clearing agents, and regulatory bodies, where such disclosure is necessary for the transportation, handling, or clearance of goods, or where required by law.

21.4 LCS shall implement reasonable administrative and technical safeguards to ensure that all client information is protected against loss, unauthorized access, disclosure, or misuse, and shall retain such information only for as long as necessary to fulfill the intended purpose or to comply with legal obligations.

22.1 By engaging the services of LCS and/or sending goods to any LCS warehouse, the Client hereby consents to the collection, processing, storage, and use of their personal and business information for purposes directly related to shipment handling, transportation, customs clearance, billing, communication, and service delivery in accordance with the Data Protection Act [Chapter 11:12].

22.2 The Client further acknowledges and consents that such information may be shared with authorized third parties, including but not limited to shipping lines, airlines, customs authorities, clearing agents, and regulatory bodies, where necessary to facilitate the provision of services or where disclosure is required by law.

WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED.

23.1 If you have questions or concerns regarding LCS services, please send your correspondence to our customer service.

23.2 LCS reserves the right to unilaterally modify, amend, or supplement the rates, features of service, services, tariffs, and terms and conditions applicable to all customers without notice. Any failure to enforce or apply a term, condition, or provision of the LCS Terms and Conditions shall not constitute a waiver of that term, condition, or provision or otherwise impair our right to enforce or apply such a term, condition, or provision in the future.

Sending goods to any LCS warehouse constitutes acceptance of these Terms & Conditions in full.