Terms and Conditions

Definitions

“Air waybill” means any shipping document, label, electronic entry or similar item used in the LCS system for the services described in these terms and conditions.

“Business day” means from Monday to Saturday except for the Zimbabwean and Chinese public holidays.

The business day may differ in some international locations due to local customs.

“Chargeable weight” means the greater of actual or dimensional weight. For all rating purposes, “length” is the longest side of any package or object.

“Customer,” “sender” or “Recipient” means the person whose name is listed on the package as the sender.

“LCS,” “our,” “us,” and “we” refer to LC shipping company (LCS) which conducts business as LC Shipping, and its officers, employees and agents.

“Freight” means any single piece or skid with a chargeable weight greater than 1kg. Any fraction of a kilogram takes the next-higher rate.

“Overcharge” means a charge based on an incorrect rate; an incorrect special handling fee; billing a service other than the service selected for the package; billing based on incorrect package or shipment weight; billing to the wrong account number; or any other billing, unrelated to a service failure, that results in an incorrect charge.

“Package” means any single parcel or piece with a chargeable weight of 1kg or more. Any fraction of a kilogram takes the next-higher rate.

“Recipient” or “consignee” means the person whose name is listed on the package as the recipient.

“Shipment” means one or more pieces, either packages or freight, moving on a single air waybill.

“Transportation charges” mean amounts assessed for movement of a shipment and do not include any other fees or charges that may be assessed under the LCS Service Guide, such as (but not limited to) declared-value charges, special handling fees, customs duties and taxes, and surcharges.

“You” or “your” means the sender/ Customer, recipient and their agents, servants, employees, and any other person or entity having or claiming an interest in a shipment.

“Consolidated Cargo” means packages from different clients being shipped as one shipment under one airway bill.

Non-Waiver

Any failure by us to enforce or apply a term, condition or provision of these terms and conditions does not constitute a waiver of that term, condition or provision and does not otherwise impair our right to enforce such term, condition or provision.

Billing

We reserve the right to verify the method of payment for any shipment and to refuse any shipment for which the method of payment cannot be verified.

Duties and taxes may be assessed on the contents of shipments destined for international locations. We do not ship any package unless shipping fee is paid in full. Full duty tax is paid while package is in transit. We do not offer a cash on delivery or cash on collection service. Our services are pre-paid at each shipping stage as and when the payments are required.

Electronically captured data will be used for billing purposes in the event a billing copy of the air waybill is not available at the time of billing.

Shipping charges are billed in Chinese yuan (rmb) and are billed to the Customer account. To be paid via Alipay / WeChat directly to our warehouse account in China. Any charges requiring conversion to a currency other than Chinese yuan (rmb) please check with our customer services.

Air shipments are charged per kg and we also round off kgs to cover for packaging weight that comes from consolidations. Sea freight is charged per cubic metre (1mx1mx1m)

NOTWITHSTANDING ANY PAYMENT INSTRUCTIONS THAT ARE GIVEN TO LCS, THE SENDER IS ULTIMATELY LIABLE FOR, WILL BE BILLED FOR, AND AGREES TO PAY, ALL CHARGES AND FEES, INCLUDING ANY SPECIAL HANDLING FEES AND ANY DUTIES OR TAXES WHICH WE HAVE ANNOUNCED, REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO THE CONTRARY, IF THE RECIPIENT OR THIRD PARTY FAILS OR REFUSES TO PAY.

We do not offer Cash on Delivery service for shipments coming from China to Zimbabwe. A package or shipment marked “C.O.D.” will be returned and all related charges will be billed to the sender.

If you have questions regarding our invoicing or payment methods, please contact our customer service.

Invoice Adjustments/Overcharges:

We reserve the right to audit air waybills and shipments made via any means, including, but not limited to, an electronic shipping device, to verify service selection and shipment weight. If the service selected or weight entered is incorrect, we may make appropriate adjustments to the shipment charges at any time.

We will not be liable for any invoice adjustment unless you comply with the notice requirements described above. The filing of a lawsuit against us does not constitute compliance with these notice provisions.

Additional Taxes. If a value-added, consumption or similar tax is applicable to your shipment, we reserve the right to add that amount to your shipping charges without notice. We pay any applicable excise tax on the air transportation portion of our service.

The sender and any other party who is liable for payment are responsible for all reasonable costs incurred by LCS in obtaining or attempting to obtain payment for services rendered by us. Such costs include, but are not limited to, attorneys’ fees, collection agency fees, interest and court costs.

Dimensional Weight (Volumetric Weight)

Transportation charges may be assessed based on the International Air Transport Association (IATA) volumetric standard. Dimensional-weight pricing is applicable on a per-shipment basis to all shipments in customer packaging. LCS packaging is also subjected to dimensional-weight pricing from airline.

Dimensional weight is calculated by multiplying length by width by height of each package. If the dimensional weight exceeds the actual weight, charges it’s be based on dimensional weight.

WE INSPECT ALL INTERNATIONAL PACKAGES. CUSTOMERS WHO FAIL TO ENTER THE CORRECT DIMENSIONS OR THE WEIGHT OF THE PACKAGES, WILL CAUSE THEIR SHIPMENTS TO BE DELAYED AND THEIR CHARGES WILL BE ADJUSTED.

Packaging and Marking

All packages must be prepared and packed by the sender/recipient for safe transportation with ordinary care in handling in an express-transportation environment. Any articles susceptible to damage as a result of conditions that may be encountered in transportation, such as changes in temperature or atmospheric pressure, must be adequately protected by proper packaging.

Each shipment must be legibly and durably marked using instructions given by LC shipping.

Packages cannot be wrapped in kraft paper.

You must use new corrugated boxes in good, rigid condition of adequate size to allow a minimum 3 inches of cushioning of contents on the top, bottom and sides. Items that cannot be packed into cartons (such as auto tail pipes, mufflers, tires and rims) must have all sharp edges and protrusions wrapped. The address label must be secured by pressure-sensitive tape wrapped completely around the object and all shipping documents securely attached. Casters, wheels and rollers must be removed or packaged to prevent damage in transit.

All sensitive goods must be packed accordingly for shipping must include but limited to pallets, woven bags, bubble wrap, etc to minimise risk of damage during the shipping process.

Our freight charge does not include repacking and consolidation of different packages from one sender, these services are charged for separately should the customer require them.

If a shipment is refused by the recipient, leaks or is damaged due to inadequate packaging, the shipment will be disposed without compensation, if possible. If shipment cannot be returned because of leakage or damage due to faulty packaging, the sender/ recipient is responsible for and will reimburse LCS for all costs and fees of any type incurred in connection with the storage or disposal of the shipment or the cleanup of any spill or leakage from the shipment.

Carriage Under Warsaw Convention

As used in the LC Shipping  terms and conditions, “Warsaw Convention” or “Convention” means the Convention for the Unification of Certain Rules relating to International Carriage by Air, signed at Warsaw, Oct. 12, 1929, or that convention as amended, including the Montreal Protocol No. 4 and the Montreal Convention, whichever is applicable to the carriage or “carrier,” including the air carrier issuing the air waybill and all air carriers that carry the goods or perform any other services related to the carriage.

When the carriage involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention may be applicable. The convention governs and, in most cases, limits our liability for loss of, damage to or delay of cargo.

The Warsaw Convention limits our liability for loss or delay of or damage to your shipment. The interpretation of the Warsaw Convention’s liability limits may vary depending on the destination country.

LCS assumes no obligation to carry the goods by any specified aircraft or over any particular route or to make connections at any point according to any schedules. You agree LCS may, without notice, substitute alternative carrier or aircraft, deviate from the route or routes, or cause the goods to be transported by motor vehicle.

THERE ARE NO STOPPING PLACES THAT ARE AGREED TO AT THE TIME OF TENDER OF THE SHIPMENT, AND WE RESERVE THE RIGHT TO ROUTE THE SHIPMENT IN ANY WAY WE DEEM APPROPRIATE BY THE AIRLINE OR SHIPPING LINE WE USE.

Claims

Our maximum liability per shipment is nil. No claims can be made to the shipper, unless your goods are insured you then claim from the insurance company.

Customs Clearance

1)All shipments that cross international borders must be cleared through customs in the destination country prior to delivery to the recipient.

2) The client is required to submit the correct Packing List and Commercial Invoice when asked to do so.

3)We (or a broker selected by us) will submit shipments to customs and other regulatory agencies for clearance. Duties and taxes will be advanced on behalf of the sender and recipient provided appropriate credit arrangements have been made in advance. (See the Billing and Duties and Taxes sections.) We as LC Shipping are not liable for any delays that occur during the customs process. In some cases the customs may require the recipient to hire their own broker to clear the shipment if it is not under consolidated cargo. In this case, it is the recipients responsibility to hire and pay for their own customs broker. Where LCS (or the broker selected by LCS) incurs additional time or expense clearing an import shipment due to the commodities being imported or special brokerage processing, LCS reserves the right to impose a fee (“ancillary fee”) in order to recover those costs to LCS that may be caused by regulatory agency declarations and processing, or by the customs broker chosen to clear the shipment.

4) The freight forwarder is entitled to an extra fee for the customs clearance, over and above the actual costs incurred.

5) The instruction top forward goods or deliver them, authorises the Company to affect the customs clearance and to advance customs and exercise duties and fees.

6)When shipments are held by customs or other agencies due to incorrect or missing documentation, we may attempt first to notify the recipient. If local law requires the correct information or documentation to be submitted by the recipient and the recipient fails to do so within a reasonable time as we may determine, the shipment may be considered undeliverable.

7)Shipments that contain goods or products that are regulated by multiple government agencies within the destination country (such as the Department of Agriculture, the Food and Drug Administration and the Federal Communications Commission in Zimbabwe and comparable agencies in the destination country) may require additional time for clearance.

8)The Customer is responsible for making sure goods shipped internationally are acceptable for entry into the destination country. All charges for shipment to and return from countries where entry is not permitted are the sender’s responsibility.

9)We assume no responsibility for shipments abandoned in customs, and such shipments may be considered undeliverable.

Duties and Taxes

In order to complete clearance of certain items through customs, we may be required to advance on your behalf certain duties and taxes as assessed by customs officials. For all shipments we may contact the payer before clearance is complete to confirm the arrangements for reimbursing us. At our sole discretion, we may require confirmation of reimbursement arrangements as a condition to completion of clearance and delivery including, but not limited to, cases of deliveries to recipients that we believe are not creditworthy and of shipments with high declared values.

Duties and taxes are billed to the recipient. REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO THE CONTRARY, THE CUSTOMER IS ULTIMATELY RESPONSIBLE FOR PAYMENT OF DUTIES AND TAXES IF PAYMENT IS NOT RECEIVED. If a shipment is returned to the shipper due to duties and taxes not being paid, the customer is responsible for the return shipping fees.

In the event that you select to prepay duties and taxes, we will charge you an estimated amount for duties and taxes which might vary upon entry go goods at destination country. Once we receive the actual duty and tax invoice from the carrier or our broker, if the amount we have charged is less than the actual duty and tax invoice amount, we will charge the remaining difference to your credit card on file. If the amount you have paid is more then we will refund you the difference accordingly.

If a recipient refuses to pay the duties and taxes, we may contact the sender. If the sender refuses to make satisfactory arrangements to reimburse us, the shipment may be  placed into a general order warehouse or a customs-bonded warehouse. The customer must then pay both the original transportation charges and the return charges. If we advanced any amounts as duties and taxes at either the original destination or upon return, the sender shall also be liable for such amounts.

Payment for duties and taxes will be made by one of the following means at the sole discretion of LCS: cash (personal or business, provided valid identification is offered).

In the event the accuracy or propriety of duties and taxes assessed on a shipment is disputed, LCS or its designated broker may review the shipping documents tendered with the shipment. If LCS determines that the duties and taxes were properly assessed, the customer agrees to pay the duties and taxes.

We offer a turnkey shipping service, all consolidated shipments pay for all the charges that is freight charge + Customs, we do not have any exemptions whatsoever.

Dangerous Goods

1) We do not accept dangerous-goods shipments. Any package given to us or our agents if found containing dangerous goods will be returned to the Customer at their expense before they are shipped to destination country.

2)LCS is not required to add dry ice to packages in its system or to provide re-icing services.

Limits of Liability (No Insurance Coverage)

In as much as we shall act in the interest of sender/recipient and fulfil our duties with due care:

a) Our maximum liability for damages is nil per shipment. We will not be held responsible for packages damaged during the shipping process as these goods are shipping using Airline or Shipping line. You can purchase extra insurance for your shipment.

b) We do not open any packages when they come to our shipping warehouse unless asked by sender/recipient to open. Therefore we will not be held liable for any missing goods from packages we would not have tampered with. Customs and relevant authorities may open packages for inspection, etc

Export Control Laws

You are responsible for and warrant your compliance with all applicable laws, rules and regulations, including, but not limited to, the export laws and government regulations of any country to, from, through or over which your shipment may be carried. You agree to furnish such information and complete and attach to the air waybill such documents as necessary to comply with such laws, rules and regulations.

In addition, you specifically warrant that you will not tender any shipments to us if you are listed on the Denied Persons List maintained by Ministry of Commerce.  LCS will not carry shipments that violate any Zimbabwe laws. We assume no liability to you or any other person for any loss or expense – including, but not limited to, fines and penalties – if you fail to comply with any export laws, rules or regulations.

Inspection of Shipments

Governmental authorities at any of the locations that the cargo will be moving to  and from or in transit, may open and inspect any shipment at any time without notice as they are required to do by the law. Anything found that is prohibited or not mentioned can be seized by authorities and we will not be held liable if it is a result of misinformation by the client.

Liabilities Not Assumed

WE WILL NOT BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL,  FOR CARRIAGE OF A SHIPMENT ARISING FROM TRANSPORTATION, WHETHER OR NOT WE KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES MIGHT BE INCURRED, INCLUDING, BUT NOT LIMITED TO, LOSS OF INCOME OR PROFITS.

We will not be liable or responsible for loss, damage or delay caused by events we cannot control. These include but are not limited to:-“Act of God” like earthquake, cyclone, storm, flood, fog; “Force Majeure” like  plane crash or embargo; any defect or characteristic related to the nature of the Shipment,

We will not be liable for, nor will any adjustment, refund or credit of any kind be given as a result of any loss, damage, delay, misdelivery, nondelivery, misinformation or any failure to provide information, except such as may result from our sole negligence. We will not be liable for, nor will any adjustment, refund or credit of any kind be given as a result of, any loss, damage, delay, misdelivery, nondelivery, misinformation or failure to provide information caused by or resulting in whole or in part.

We will not be held liable for goods that are seized by authorities as a result of false or misinformation supplied by the package owner.

We do not own an airline neither do we own a shipping line, therefore any delays caused by our service providers will be beyond our control and we will not be held liable for those delays. Once goods leave any of our warehouses they are entrusted in the hands of our service providers.

Live Animals

LCS does not accept live-animal shipments.

Pharmaceuticals

Shipments of pharmaceuticals will only be accepted when tendered in accordance with applicable local, state, federal and international laws. The sender is responsible for compliance with all applicable laws.

Package Collection

All packages are to be collected from our Harare office. Delivery option is available at an extra cost if the location falls under the routes offered by our courier service partners.

You must provide the cargo number, recipient name or LCS tracking number (also known as the air waybill number). We will not release goods unless you provide this information.

Additional charges may apply for late collection. Goods must not be in our office for over 6 days after they are ready for collection. You will be charged storage fees. If they remain uncollected for over 30 (thirty) days goods will be disposed.

Refusal or Rejection of Shipments

We reserve the right to refuse, hold or return any shipment and may do so at our sole discretion and without liability to us. We will execute that right when (but not limited to cases in which):

  1. the shipment may cause damage or delay to other shipments, property or personnel;
  2. the shipment is likely to sustain damage or loss in transit because of improper packaging or otherwise;
  3. the shipment contains any prohibited items;
  4. the account of the person or entity responsible for payment is not in good credit standing; or
  5. when acceptance of the shipment may jeopardize our ability to provide service to other customers.

We have no liability whatsoever for refusal or rejection of shipments.

Warranties

WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED.

If you have questions or concerns regarding LCS services, please send your correspondence to our customer services.

LCS reserves the right to unilaterally modify, amend or supplement the rates, features of service, services, tariff, and terms and conditions applicable to all customers without notice.  Any failure to enforce or apply a term, condition or provision of the LCS Terms and Conditions shall not constitute a waiver of that term, condition or provision or otherwise impair our right to enforce or apply such a term, condition or provision in the future.

Additional Fees

There might be additional fees that are charged by our carriers for your shipments over and above the agreed amounts and these will be passed on to you the customer as and when such charges occur.

Should you instruct us to ship your goods before any payment is made and you fail to make the payments on the agreed time, you will be charged penalties for late payments.

Should you wish to move your package from our China Warehouse to another location whether it’s back to your supplier, back to the sender or to another shipping agent, you will be liable to pay for handling and storage charges of your package and any courier charges involved to move your package.

If goods overstay at any of our warehouses or our Harare Office customer will be charged storage fees if the fees accumulate over 30 (thirty) days, we will auction off the customer goods to recover costs incurred. If goods are shipped  to destination country without payment either shipping or duty and still remain unpaid after 30 (thirty) days from date the goods would have left the China warehouse, we will auction the goods to recover costs.

All unpaid goods will be auctioned after 30 (thirty) days from date of leaving China warehouse.This is to recover freight fees which includes air fees, customs and storage, without any compensation or reimbursement to the package owner.

By sending your goods to any of our shipping warehouses constitutes an agreement to the above mentioned terms and conditions.